FAQ

Frequently Asked Questions (FAQ)

1. What is BeltCard?

BeltCard is a UK-based online store specializing in rare cards, trading card games, and collectible hobbies. We source products directly from manufacturers before many other retailers, which allows us to offer better prices and limited, exclusive stock.

2. Are your products authentic?

Yes. Every item we sell is 100% genuine and authentic. We do not deal in replicas, proxies, or fake cards.

3. Do you only sell Pokémon cards?

No. While Pokémon is one of our most popular categories, we also stock Yu-Gi-Oh!, Magic: The Gathering, and other rare collectible cards and hobby items.

4. Why are your prices lower than other stores?

Because we buy directly from manufacturers early, we cut out extra middlemen costs. This allows us to pass on exclusive savings to our customers while keeping our stock limited and rare.

5. Where are you located?

We are based in the United Kingdom.
📍 Address: 34 Rodden Road, Frome, BA11 2AE, United Kingdom.

6. Do you ship internationally?

Yes! We ship worldwide so collectors everywhere can enjoy our products.

7. How long does shipping take?

  • Processing Time: 2–3 business days

  • Shipping Time: 6–8 business days (after processing)

You’ll receive a tracking number as soon as your order is dispatched.

8. How do I contact customer support?

You can reach us anytime by email or phone:

We aim to reply to all messages within 24 hours (business days).

9. What payment methods do you accept?

We accept major payment options, including credit/debit cards, PayPal, and other secure checkout methods available at checkout.

10. Can I cancel or change my order?

Orders can be modified or canceled within 24 hours of placing them. After processing begins, changes may not be possible. Please contact us immediately if you need help.

11. What if my order arrives damaged or incorrect?

We take great care in packaging, but if something goes wrong, just contact us with your order number and photos. We’ll make it right with a replacement or refund.

12. Are your products limited?

Yes. Many of our products are limited releases that sell out quickly. Since we aim to be Europe’s #1 collectible card store, our focus is on rare, exclusive items—once they’re gone, they may not restock.

👉 At BeltCard, we want you to shop with confidence. If you have any other questions not answered here, just contact us at sales@beltcard.com